Front Desk Associate

Quick Facts

• Role: Front Desk Associate

• Focus: Member and guest reception, check-in support, phone handling, and customer service

Description

Front Desk Associates professionally greet members and guests, scan membership IDs at entry, and answer phones in a courteous, professional manner. You will respond to member questions and concerns, update accounts when needed, maintain a clean work area, and support member tours. The role requires availability for opening, closing, and mid-day shifts while delivering high-level customer service to members, prospective members, and guests.

Responsibilities

• Professionally greet members and guests

• Scan membership IDs upon members’ entrance

• Answer phones professionally

• Respond to member questions, concerns, and discrepancies

• Update members’ accounts if needed

• Maintain an orderly and clean work area

• Work opening/closing/mid-day shifts

• Provide member tours

• Aid other departments with related tasks

Requirements

• Minimum 1 year in customer service or related experience

• High school diploma/GED required or equivalent work experience

• Reliable, professional, computer literate, energetic, and friendly

• Must be able to communicate effectively in person, via email, and via phone

• Friendly, vibrant, and outgoing

• Preferably interested in health, fitness, and/or sports

• Ability to perform essential physical requirements, including standing for long periods, constant walking, squatting, stooping, reaching, and bending above and below shoulder height

• Ability to push, pull, and lift up to 50 lbs at a time

• Must have a legal right to work in the United States

Benefits

• Complimentary club membership

• Perks and incentives with products and services including Personal Training, Pilates, Spa, and Shop