Front Desk Associate

Quick Facts

• Role: Front Desk Associate

• Pay: $17/hr

Description

Front Desk Associates provide energetic, high-quality customer service to club members and guests. The role includes greeting visitors, scanning membership IDs, answering phones, addressing member questions, updating accounts, supporting club tours, and maintaining a clean front-desk area across opening/closing shifts.

Responsibilities

• Professionally greet members and guests

• Scan membership IDs upon member entrance

• Answer phones professionally

• Respond to member questions, concerns, and discrepancies

• Update members’ accounts if needed

• Maintain an orderly and clean work area

• Provide club tours to new members

• Provide the highest level of customer service to members, prospective members, and guests

• Aid other departments with related tasks

Requirements

• Minimum of 1 year in customer service or related experience

• High school diploma/GED required or equivalent work experience

• Reliable, professional, computer literate, energetic, and friendly

• Preferably interested in health, fitness, and/or sports

• Must be friendly, vibrant, and outgoing

• Ability to communicate effectively in person, via email, and via phone

• Must be able to work opening/closing/mid-day shifts

• Essential physical requirements: standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height

• Must be able to push, pull, and lift up to 50 lbs at a time

• Must have legal right to work in the United States

Benefits

• Competitive salary and benefits

• Industry-leading commission opportunities for club employees

• Complimentary club membership

• Perks and incentives with products and services including Personal Training, Pilates, Spa, and Shop