Oncology Infusion Patient Services Representative

Quick Facts

• Role: Oncology Infusion Patient Services Representative (Patient Services Representative)

Description

Provide customer service in a medical practice office, supporting patients and practice teams by phone and in person. Perform business office tasks including patient registration, insurance verification, co-pay and balance collection, scheduling, chart preparation, and medical record requests. Ensure patient safety, confidentiality, and accurate daily reconciliation.

Responsibilities

• Greet patients, obtain required information, and complete patient registration (including insurance verification and payment collection)
• Update patient demographic and company information
• Answer phones, schedule appointments, document/direct patient calls
• Coordinate scheduling of outside testing
• Serve as liaison between patients and the practice; provide backup scheduling support
• Maintain patient safety and confidentiality in daily workflow
• Complete daily reconciliation to confirm charges are entered correctly
• Pull and prepare charts for next-day appointments; file completed charts daily
• File signed-off test/procedure results in the inpatient medical record
• Liaison with company representatives or potential employees to ensure correct services are provided
• Review Epic charts before appointments (confirm consents are within the last 12 months and insurance card is current)
• Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol

Requirements

• High school diploma or GED equivalent
• 0–2 years of customer service experience
• Working knowledge of medical terminology

Benefits

• A wide range of benefits supporting physical, emotional, and financial well-being
• Eligibility for benefits depends on employment classification
• Sign-on bonus terms may apply if included, with specific eligibility rules for internal employees and rehires