Customer Service Representative (Reduced-Hours Evenings)

Quick Facts

• Reduced-hours evenings (2:00 PM–8:30 PM)
• On-site in Itasca, IL
• Initial training: first 6 weeks

Description

Customer Service Representative will help customers resolve roadside problems through inbound calls, using professional and empathetic communication. You will gather required customer/vehicle/driver information accurately and enter it into dispatch systems while following scripts, workflows, and escalation policies. The goal is to provide efficient, professional support in a fast-paced, time-sensitive environment.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support
• Accurately gather required information and enter data into dispatch systems (including fleet intake)
• Follow scripts, workflows, and client-specific requirements
• Communicate next steps, expectations, and processes clearly to customers/drivers
• Escalate issues according to policy when necessary
• Maintain confidentiality of customer and company information
• Contribute to a positive team environment and uphold service standards

Requirements

• U.S. work authorization
• High School Diploma or GED
• High attention to detail and problem-solving skills
• Ability to work in a fast-paced, time-sensitive environment
• Proficient with desktop computer and MS Office applications
• Strong interpersonal communication skills (verbal and written)
• Strong customer service and empathy skills
• Reliable attendance and professionalism
• Ability to commute and work on-site in Itasca, IL
• Ability to work a set schedule
• Additional language skills (French or Spanish) beneficial but not required
• Roadside assistance or automotive industry experience beneficial but not required

Benefits

Confidential handling of personal information per EEO guidelines.