Customer Service Representative (Reduced-Hours Evenings)

Quick Facts

• Evenings schedule: 2:00 PM – 8:30 PM (part-time)
• On-site work in Itasca, IL
• Initial training program: first 6 weeks

Description

You will answer inbound calls and provide professional, empathetic customer support for roadside assistance cases. You will gather required information accurately and enter it into dispatch systems while following scripts, workflows, and client-specific requirements.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support
• Accurately gather required information and enter data into dispatch systems (including fleet intake and vehicle/driver/incident details)
• Follow scripts, workflows, and client-specific requirements
• Communicate clearly with customers or drivers about next steps, expectations, and processes
• Escalate issues according to policy when necessary
• Maintain confidentiality of customer and company information
• Contribute to a positive team environment and uphold service standards

Requirements

• U.S. work authorization
• High school diploma or GED
• High attention to detail and problem-solving skills
• Ability to work in a fast-paced, time-sensitive environment
• Proficient with desktop computer use and Microsoft Office applications
• Strong interpersonal communication skills (verbal and written)
• Strong customer service and empathy skills
• Reliable attendance and professionalism
• Ability to commute and work on-site
• Ability to work a set schedule (evenings)
• Clear speech and ability to comprehend verbal communications over the phone
• Additional languages (French or Spanish) are beneficial but not required

Benefits

• Initial training over the first 6 weeks to build confidence in a fast-paced roadside assistance environment
• Training covers call handling expectations, customer communication, dispatch processes, and real-life scenarios (e.g., soft services like jump starts/lockouts, towing requests, and escalations)