Customer Care & Sales Specialist

Quick Facts

• Role: Customer Care & Sales Specialist

• Focus: International customer support and sales coordination for foreign e-shops

• Working language: Primarily English

Description

You will handle customer support via email, phone, and chat, and manage sales-related communication with customers and suppliers across Europe. You’ll create offers, inquiries, and orders, and coordinate with internal teams (sales, warehouse, logistics) to ensure orders are processed correctly and on time. You will also help improve customer support processes using customer feedback.

Responsibilities

• Provide customer support via email, phone, and chat

• Communicate with customers and suppliers across Europe (primarily in English)

• Prepare offers, inquiries, and orders

• Coordinate with internal teams to ensure timely, accurate order handling

• Contribute to process improvements for customer support

Requirements

• Communicative English

• Experience with customer support or sales (basic level)

• Strong communication skills

• Organizational skills and ability to work in an orderly way

• Enjoys a dynamic environment and learning new things

• Additional language (FR, DE, NL, or IT) is an advantage

Benefits

• Friendly team culture and mutual help

• Open corporate culture

• Paid internal and external trainings

• Mixed team of junior and experienced colleagues

• Company perks: espresso, quarterly bonuses, meal allowance, relaxation room, yoga hours, laptop, phone

• 5 weeks of vacation

• Personal and professional growth

• Company BBQs and trips