Customer Service Representative (Reduced-Hours Evenings)

Quick Facts

• Role: Customer Service Representative (Reduced-Hours Evenings)

• Hours: 2:00 PM – 8:30 PM (Part-Time)

• Training: Initial training for the first 6 weeks in a fast-paced roadside assistance environment

Description

You will answer inbound calls and provide professional, empathetic support to help customers resolve roadside problems. The role involves accurately gathering required information and entering it into dispatch systems (or performing fleet intake), while following scripts and client-specific workflows. You’ll clearly communicate next steps and escalate issues according to policy when needed.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support

• Gather required information and enter data into dispatch systems or perform fleet intake (vehicle, driver, and incident/indicant information)

• Follow scripts, workflows, and client-specific requirements

• Communicate clearly with customers or drivers regarding next steps, expectations, and processes

• Escalate issues according to policy when necessary

• Maintain confidentiality of customer and company information

• Contribute to a positive team environment and uphold service standards

Requirements

• U.S. work authorization

• High School Diploma or GED

• High attention to detail and problem-solving skills

• Ability to work in a fast-paced, time-sensitive environment

• Proficient with a desktop computer and MS Office applications

• Strong interpersonal communication skills (verbal and written)

• Strong customer service and empathy skills

• Reliable, strong attendance and professionalism

• Ability to commute and work on-site in Itasca, IL

• Ability to work a set schedule (2:00 PM–8:30 PM)

• French or Spanish is beneficial but not required

• Roadside assistance/automotive experience is beneficial but not required

Benefits

• Initial training designed to build confidence and problem-solving skills during the first 6 weeks