Customer Service Representative

Quick Facts

• Training: 6-week initial training in a fast-paced roadside assistance environment

• Hours: 2:00 PM – 8:30 PM (part-time hours)

Description

Answer inbound calls and provide professional, empathetic customer support for roadside assistance. Gather accurate customer and vehicle/driver information, enter it into dispatch systems, follow scripts and workflows, and communicate next steps, expectations, and processes. Escalate issues according to policy when necessary while maintaining confidentiality and supporting a positive team environment.

Responsibilities

• Answer inbound calls and provide customer support

• Collect required information and input data for dispatch or fleet intake

• Follow scripts, workflows, and client-specific requirements

• Communicate clearly with customers/drivers on next steps and processes

• Escalate issues per policy when necessary

• Maintain confidentiality of customer and company information

• Contribute to a positive team environment and uphold service standards

Requirements

• U.S. work authorization

• High school diploma or GED

• High attention to detail and problem-solving skills

• Ability to work in a fast-paced, time-sensitive environment

• Proficient with desktop computer use and MS Office applications

• Strong interpersonal communication skills (verbal and written)

• Strong customer service and empathy skills

• Reliable attendance and professionalism

• Ability to commute and work on-site in Itasca, IL

• Ability to work a set schedule

• Additional languages (French or Spanish) beneficial (not required)

• Roadside assistance/automotive experience beneficial (not required)

Benefits

• Initial training covering call handling expectations, customer communication, dispatch processes, and real-life roadside scenarios (e.g., jump start, lockout, towing requests, escalations)

• Focus on building confidence and strengthening problem-solving so associates are ready to provide professional and efficient support from day one