Senior Manager, Strategy Operations (Office of the COO/CPO)

Quick Facts

• Role: Senior Manager, Strategy Operations (Office of the COO/CPO)

Description

Serve as a key partner to the Chief of Staff to the COO/CPO, running the operating rhythm of one of the organization’s most senior teams. Turn discussions into outcomes by capturing decisions, actions, and owners, and drive them through to resolution across functions. Provide rapid, evidence-based insights for strategic and operational decisions and help shape executive narratives across channels.

Responsibilities

• Run the office’s operating rhythm and manage cross-functional follow-through on decisions

• Drive cross-portfolio and organization-wide strategic and program initiatives with strong project discipline

• Deliver evidence-based insight by pulling the right data, validating hypotheses, sizing impact, and pressure-testing proposals

• Support executive and customer narrative development in partnership with Communications and Customer Advocate teams

Requirements

• 7+ years of relevant work experience (or 4+ years post-MBA or equivalent), preferably in strategy and operations, management consulting, business operations, program management, or a Chief of Staff office at a technology company

• Experience integrating AI into work processes, decision-making, or problem-solving (e.g., using AI tools, automating workflows, reviewing AI-derived insights)

• Strong analytical skills; ability to turn incomplete data into a clear, defensible answer quickly

• Proficiency with Excel, PowerPoint, and BI tools such as Tableau or Power BI

• Proven track record managing cross-functional programs end to end from scoping through execution and closure

• Excellent written and verbal communication; experience building executive-level materials and narratives

• Ability to influence without authority and build trusted relationships with senior leaders and cross-functional partners

• Sound judgment and discretion with proprietary information

• Self-starter who thrives in fast-paced environments

• Knowledge of the SaaS space and enterprise software business models

Benefits

• Base pay: $165,500 - $289,600 (plus equity when applicable, variable/incentive compensation, and benefits)

• Health plans including flexible spending accounts

• 401(k) plan with company match; ESPP

• Matching donations; flexible time away plan

• Family leave programs