Solutions Strategy & Operations Manager

Quick Facts

• Role: Solutions Strategy & Operations Manager

• Focus: Metrics, planning models, customer frameworks, dashboards, and operating cadence for Customer Success and Solutions

• Work setup: Onsite in San Francisco, New York, or Austin

Description

Build and scale the operating system for Customer Success and Solutions teams to drive customer value with rigor and pace. You’ll start as a generalist supporting Solutions Architecture, Field Engineering, and Forward Deployed Engineering, then move toward owning a business unit end to end. You’ll partner with senior leadership and operate hands-on to build the systems, models, and processes that run on real data.

Responsibilities

• Define key metrics and compensation models; evaluate performance drivers and trends; guide targeted action plans.

• Build and optimize headcount and capacity models; create segmentation and coverage models to support service models and revenue growth.

• Operationalize customer frameworks such as health signals, customer maturity models, and playbooks that drive usage and growth.

• Build and operationalize dashboards to surface the right KPIs and insights; establish an end-to-end leadership operating cadence.

• Advise leadership on strategy while iterating to get work done.

• Partner cross-functionally (e.g., RevOps, Go-to-Market, Finance) to execute and iterate with a global mindset.

Requirements

• Experience in Sales or Customer Strategy and Operations.

• Ability to work onsite in San Francisco, New York, or Austin.

Benefits

• Annual salary range: $250,000–$300,000 USD (level and base salary determined case by case).

• Equity and comprehensive medical, vision, and dental coverage.

• Access to a 401(k) plan.

• Short- and long-term disability insurance and life insurance.

• Additional discounts and perks.