Operations Support Specialist

Quick Facts

• Role: Operations Support Specialist (administrative operations support)

Description

The Operations Support Specialist provides administrative and analytical support to divisional and branch leadership by managing communications, intake, data, logistics, procurement, training, records, and related operational workflows. The role also develops and maintains standard operating procedures and produces metrics, reports, and dashboards to support program and leadership decision-making. Work includes researching administrative projects, advising management on complex issues, and serving as a liaison for team administrative programs.

Responsibilities

• Perform administrative responsibilities across communications, intake, data management, logistics, procurement, contract support, attendance, schedules, training, records, property, administrative processing, and other team support functions.

• Develop and update SOPs to ensure consistent processes aligned with legal, regulatory, and procedural requirements.

• Design, develop, and maintain metrics, reports, and dashboards.

• Research assigned administrative projects to gather/analyze data, produce recommendations, and provide reports/briefings.

• Act as a liaison and expert for the team’s administrative programs with internal support personnel and other program offices.

• Advise and support management on complex administrative issues, ensuring appropriate and secure handling of sensitive information.

Requirements

• U.S. citizenship or U.S. national

• Successful background investigation including financial disclosure

• Pass drug screening

• Selective Service registration (if applicable)

• Residency requirement: 3 of the last 5 years must be U.S. residency or U.S. Government overseas work as an employee or dependent status

• May be required to serve a probationary period of 1 year

• Meet GS-level qualification requirements (GS-07/09/11/12) through specialized experience and/or approved substitutions (graduate education, academic achievement)

Benefits

• Comprehensive federal benefits package (health, dental, vision, life, long-term care; retirement plan; Thrift Savings Plan; Flexible Spending Account; Employee Assistance Program; paid leave and federal holidays)

• Potential additional benefits: flexible work schedules, telework, tuition reimbursement, transportation subsidies, uniform allowance, wellness programs, and fitness centers

• Employee development and training opportunities