Advanced Medical Support Assistant

Quick Facts

• Works in the Care in the Community (Non-VA Care) department in an interdisciplinary coordinated care delivery model
• Location: Robert C. Williams Center (Fayetteville, North Carolina)
• Schedule: Monday–Friday, 8:00am–4:30pm
• Telework: Ad hoc at the Supervisor’s discretion; not a virtual position

Description

The Advanced Medical Support Assistant helps Veterans access community programs and coordinates care between the VA Medical Center and community providers. The role performs administrative functions for community care services (inpatient, outpatient, and/or GEC), including authorizations, appointment logistics, medical record routing, and customer service aligned with privacy rules.

Responsibilities

• Coordinate care in the community model by explaining community programs and acting as the liaison between VA and community providers
• Perform administrative functions supporting patient care and treatment for Care in the Community services (inpatient, outpatient, and/or GEC)
• Create and issue authorizations for approved care; help locate vendors and resolve barriers that could delay patient care
• Coordinate with the Care in the Community team to review consult utilization using reports and communication methods
• Send, receive, and route medical records from community vendors by verifying services and date of service
• Manage appointments and administrative information between the community care vendor and the Veteran (scheduling, data entry, consultation request administration)
• Screen/receive phone calls, determine request nature, and provide information using privacy rules and established processes
• Participate in team huddles and team meetings

Requirements

• U.S. citizenship
• Proficient in written and spoken English
• Education: high school diploma, GED equivalent, or proficiency certificate
• Complete application steps and an online assessment measuring critical general competencies
• Selective Service registration required for males born after 12/31/1959
• Subject to background/security investigation
• Complete online onboarding and provide acceptable I-9 identification documents
• Pass pre-employment physical examination
• Participation in the seasonal influenza vaccination program (VA Health Care Personnel)
• Serve a 1–2 year trial period with written certification required to continue employment
• One year of creditable experience equivalent to the next lower grade
• Advanced KSAs for access-to-care scheduling; coordinated-care operational policies; appointment cycles/referrals/follow-up/overbooking/provider availability; medical terminology; collaboration with diverse clinical disciplines; independent prioritization; and tactful communication electronically, by phone, in person, and in writing

Benefits

Federal employee benefits package (eligibility depends on position type and schedule).