Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (GS-06)

• Schedule: Monday through Friday, 8:00AM–4:30PM

• Telework: Not available (on-site)

Description

The Advanced Medical Support Assistant provides specialized administrative judgment to support access to care across multiple VA clinics and related inpatient and community settings. The role coordinates clinic appointment availability and utilization, manages readiness for patient visits, processes secure patient messaging via patient portals, and supports interdisciplinary care delivery through accurate electronic documentation and communication.

Responsibilities

• Recommend improvements to clinic procedures based on current administrative guidelines

• Coordinate appointment cycles, scheduling/cancellations/rescheduling, and monitor inpatient/outpatient appointment needs

• Communicate with patients, interdisciplinary teams, VA staff, and other agencies (including discharge-to-follow-up workflows)

• Process secure messaging received through My Health Evet or patient portals and coordinate with the care team

• Identify incomplete encounters and enter appropriate information/documentation into the electronic record

• Monitor pre-appointment requirements and verify patient information accuracy

• Determine whether patients require immediate appointments and identify shared patients across multiple VA centers

• Support follow-up care by managing consults, tests, and other required next steps

Benefits

A comprehensive federal benefits package is available; eligibility depends on the type of position and schedule.

Requirements & Qualifications (Summary)

• U.S. citizenship; background/security investigation; proficient written and spoken English

• High school diploma, GED, or equivalent

• One year of creditable experience equivalent to the next lower grade (clinic administration such as scheduling, phone coverage, message relaying, no-show tracking, and demographic/insurance verification)

• Advanced knowledge of technical healthcare processes for access to care and patient portals

• Advanced knowledge of policies/procedures affecting interdisciplinary coordinated care and patient flow

• Advanced medical terminology knowledge and ability to collaborate across multiple medical disciplines

• Ability to independently prioritize work, meet deadlines, and communicate effectively by phone, in person, and in writing