Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (MSA)

• Setting: Medical center within an interdisciplinary care delivery model

• Schedule: Monday–Friday, 7:00am–3:30pm or 7:30am–4:00pm (hours may adjust to facility needs)

• Telework: Not available

Description

This position supports clinic operations and patient access as an Advanced Medical Support Assistant within an interdisciplinary care environment. You will perform administrative duties that support appointment flow and Community Care processes while maintaining accurate records in VA systems. You will coordinate with clinicians and provide courteous, timely support to Veterans, families, and internal customers.

Responsibilities

• Support clinic profile management

• Collect and update insurance information

• Prepare correspondence and memos as needed

• Screen and receive phone calls; determine the request and provide information using privacy rules and established clinic processes

• Ensure accurate data entry into VISTA and scan documents into VISTA Imaging within 24 hours of data entry (when applicable)

• Promote Veterans registration and utilization of MyHealthyVet (MHV) and kiosks

• Follow Community Care referral procedures

• Serve as the initial point of contact for units, clinics, patients, call centers, and Care in the Community regarding appointments and referrals

• Stock basic office supplies for the executive suite

• Enter emergent/urgent care requests and schedule appointments accurately

• Pre-register Veterans during check-in; use call lists and telephones before scheduled visits; update patient demographics

• Use appropriate VA forms correctly and follow regulations

• Perform additional duties assigned to support efficient daily operations

Requirements

• U.S. citizenship

• Selective Service registration (for males born after 12/31/1959)

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and pre-employment requirements (including acceptable I-9 documentation)

• Pass pre-employment physical evaluation

• Seasonal influenza vaccination participation requirement

• High school diploma, GED, or equivalent proficiency certificate (no substitution for GS-06 level)

• 1 year of clinic scheduling/customer service experience equivalent to GS-05, including scheduling high-volume appointments

• Demonstrated KSAs: advanced knowledge of technical health care access processes; interdisciplinary/Community Care policies impacting patient flow; medical terminology; ability to collaborate across multiple clinical disciplines; ability to prioritize and manage deadlines; professional communication in multiple formats

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days per year (annual leave, sick leave, and 11 paid federal holidays)

• Paid parental leave (up to 12 weeks after 12 months of employment)

• Child care subsidy (after 60 days, eligible full-time employees may qualify up to 25% of eligible costs; max $416.66/month)

• Retirement: traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions

• Insurance: federal health/vision/dental/term life/long-term care options

Employment condition: includes a 1–2 year trial period to evaluate fitness and continued employment advancing the public interest.