Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (GS-06)
• Schedule: Full-time, 40 hours/week, Monday–Friday (various shifts)
• Telework: Not available

Description

Serve as an Advanced Medical Support Assistant providing administrative support and managing access-to-care workflows in a VA medical center within an interdisciplinary care model. Duties include appointment management, insurance data collection, phone call screening, pre-registration and demographic updates, and ensuring documentation is entered and scanned into VA systems. You will be the initial point of contact for appointment and referral related inquiries for clinics and patients.

Responsibilities

• Support clinics with clinic profile management
• Manage appointments and scheduling for urgent/emergent care and accurate visit scheduling
• Collect, update, and verify veteran/patient insurance information
• Screen and receive phone calls; determine request type using privacy rules and established clinic processes
• Prepare correspondence and memos as needed
• Enter data accurately into VA systems and scan documents into imaging systems (as applicable) within required timeframes
• Promote use of MyHealthyVet (MHV) and kiosks
• Follow procedures for Community Care referrals
• Serve as the initial point of contact for units, clinics, patients, and call centers regarding appointments and referrals
• Stock basic office supplies for the executive suite
• Pre-register patients during check-in, update demographics, and use call lists/telephones to contact patients before visits
• Use appropriate VA forms and follow regulations

Requirements

• U.S. citizenship
• Proficient in written and spoken English
• Subject to background/security investigation
• High school diploma/GED/proficiency certificate
• Selective Service registration (as applicable)
• Complete required application steps including an online assessment
• Pass pre-employment physical evaluation
• Participate in seasonal influenza vaccination program
• Complete online onboarding and provide acceptable I-9 documentation
• 1–2 year trial period requirement
• GS-06 qualification via experience: 1 year GS-05-equivalent Federal experience in clinic scheduling/high-volume appointments and customer service plus 6 months clerical/administrative work
• Demonstrate KSAs: advanced scheduling/access-to-care knowledge across interdisciplinary and community care models/portals; knowledge of interdisciplinary coordinated care policies affecting patient flow and referrals; medical terminology knowledge; ability to collaborate across medical disciplines; ability to prioritize and meet deadlines; effective communication electronically/phone/in person/in writing

Benefits

A career with the U.S. government includes a comprehensive benefits package; eligibility depends on the position details.