Advanced Medical Support Assistant

Quick Facts

• Work schedule: 0730–1600, Monday–Friday
• Position level: GS-6 (Full performance level)
• Setting: Acute and outpatient care for VA and DoD patients
• Telework: Not available

Description

Provide administrative and patient-support services within outpatient clinics, supporting timely treatment through accurate scheduling, patient identification, and coordinated communication. Use medical and scheduling applications to manage appointments, validate demographics and insurance, correlate VA/DoD records, and maintain workload queues. Print and send patient documents (e.g., After Visit Summaries and medication/lab results) as authorized.

Responsibilities

• Schedule, cancel, and reschedule patient appointments; manage appointment lists and workload queues
• Answer phones, greet patients, relay messages, and coordinate administrative tasks for emergency/non-emergency transfers
• Validate patient identity using date of birth and first/last name (and VHIC when presented); update demographics each interaction
• Correlate VA and DoD records in the Electronic Health Record and verify/update demographics and insurance on every visit
• Facilitate secure messaging with patients and teams; support communications during inpatient-to-outpatient discharge; coordinate with non-VA facilities
• Print After Visit Summaries after provider signature when accessible; send documents via mail only upon staff request
• Provide wristbands and verify wristband details (name, MRN, date of birth)
• Operate window-based applications and medical record systems; retrieve complex technical data; manage responsibilities during computer system failure

Requirements

• U.S. citizenship and eligibility for background/security investigation
• English proficiency (spoken and written)
• Selective Service registration for eligible males
• Education/experience meeting GS-6 basic requirements (high school/GED/proficiency or qualifying experience)
• At least 1 year of directly related experience equivalent to GS-5 duties (scheduling, greeting patients, interpreting/verifying provider orders, managing no-shows/appointment requests, coordinating referrals/transfers, updating demographics/insurance)
• Advanced knowledge of coordinated care scheduling/access processes and patient health portals
• Advanced knowledge of interdisciplinary coordinated care policies impacting patient flow and referrals
• Advanced knowledge of medical terminology
• Ability to communicate tactfully and effectively (phone, in person, electronically, and in writing) and resolve patient concerns

Benefits

Federal benefits eligibility depends on position type and status; includes comprehensive U.S. government benefits for employees and their families.