Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (MSA)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not available

Description

The Advanced Medical Support Assistant provides specialized administrative patient support within an interdisciplinary, coordinated care delivery model across multiple clinics, specialties, and community resources. The role coordinates scheduling and patient flow, manages patient communications and follow-up processes, maintains accurate electronic records, and supports the insurance capture and revenue functions. You will communicate tactfully with patients, clinical teams, VA facilities, and external agencies to ensure timely access to care.

Responsibilities

• Recommend updates to clinic procedures based on current administrative guidelines
• Use advanced patient systems to support multiple clinics in a coordinated care model
• Monitor clinic appointment utilization and adjust schedules as needed
• Coordinate communications during inpatient-to-outpatient discharge and with non-VA facilities
• Process incoming secure messages through MyHealthyVet and coordinate with the care team
• Participate in team huddles/meetings; share information and collaborate on patient care follow-up
• Set priorities and deadlines; adjust work flow and sequencing to meet team and patient needs
• Identify incomplete encounters and communicate findings to providers
• Enter appropriate information into the electronic record
• Monitor pre-appointment information and readiness requirements
• Verify and validate patient information; resolve system issues
• Evaluate schedule lists to determine whether patients need an immediate appointment
• Inform teams about shared patients and coordinate across multiple VA centers or community care
• Support patient safety using two forms of identification (name and full SSN; VHIC may also be used)
• Validate and update demographics and insurance information at check-in in person or by phone
• Explain VA requirements to collect insurance information; collect, scan, and update health insurance data
• Identify patients with third-party insurance to support revenue collection
• Promote registration and utilization of MyHealthVet (MHV)
• Train other MSA levels on scheduling, Insurance Capture Buffer (ICB), scanning, patient movements, data management, call responsiveness, decedent affairs, and health benefits processes

Benefits

A career with the U.S. government provides a comprehensive benefits package. Eligibility depends on the type of position and whether it is full-time, part-time, or intermittent.