Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant

• Setting: Medical Center in an interdisciplinary coordinated care model

Description

The purpose of this position is to serve as an Advanced Medical Support Assistant at a Medical Center, providing administrative support to an assigned section within an interdisciplinary care delivery model. The role focuses on patient-access and clinic administrative tasks such as scheduling, referrals, insurance/demographic updates, and timely documentation in VA systems.

Responsibilities

• Support clinics with clinic profile management

• Collect and update veterans’ insurance information

• Prepare correspondence and memos as needed

• Screen and receive phone calls; determine request type and provide information using privacy rules and clinic processes

• Enter data into VISTA accurately and scan documents into VISTA Imaging within 24 hours (when applicable)

• Promote Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks

• Follow procedures for Community Care referrals

• Serve as the initial point of contact for units, clinics, patients, call centers, and Care in the Community regarding appointments and referrals

• Stock basic office supplies for the executive suite

• Enter emergent/urgent care requests and schedule appointments accurately

• Pre-register veterans during check-in, use call lists/telephones before visits, and update patient demographics

• Use appropriate VA forms correctly and follow regulations

• Perform additional assigned duties to ensure efficient daily operations

Benefits

• Competitive salary and regular salary increases

• Paid Time Off: 37–50 days annual paid time per year (annual leave, sick leave, and paid federal holidays)

• Parental leave after 12 months (up to 12 weeks paid)

• Child care subsidy after 60 days for eligible full-time employees (up to 25% of eligible costs)

• Retirement: traditional federal pension (5 years vesting) and federal 401K (up to 5% contributions)

• Insurance: federal health/vision/dental/term life/long-term care options

Requirements

• U.S. citizenship

• Selective Service registration (for males born after 12/31/1959)

• Proficiency in spoken and written English

• Subject to background/security investigation

• Complete online onboarding and provide acceptable I-9 identification documents

• Pass a pre-employment physical evaluation

• Participate in the seasonal influenza vaccination program

• Complete all application requirements listed in the announcement

• Complete a 1–2 year trial period and receive written certification for continued employment

• High school diploma/GED/equivalent required

• Meet GS-6 qualifications: 1 year qualifying experience equivalent to GS-05, including clinic scheduling high-volume appointments and high customer service interaction

• Advanced knowledge of coordinated care access/scheduling and community care operational processes

• Advanced knowledge of medical terminology

• Ability to collaborate with multidisciplinary clinicians

• Ability to prioritize, organize work, meet deadlines, and follow policies and regulations

• Ability to communicate tactfully and effectively in person, by phone, electronically, and in writing

Hard Skills & Technologies

• VISTA

• VISTA Imaging

• MyHealthyVet