Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA)

• Setting: Specialty and Primary Care (PACT) outpatient clinics

• Schedule: Monday–Friday (7:30am–4:00pm, 8:00am–4:30pm, or 8:30am–5:00pm)

Description

The AMSA supports coordinated outpatient care by scheduling appointments and consults in line with VHA national scheduling guidelines, coordinating imaging-related scheduling, and ensuring clinics are prepared for daily visits. The role verifies and updates demographics and insurance information, records no-shows, completes encounter-related administrative actions, and monitors inpatient and outpatient appointment activity. The AMSA collaborates with the patient aligned care team and tracks clinic utilization and performance metrics using multiple reporting tools.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults, including imaging studies

• Interpret and verify provider orders per VHA national scheduling guidelines

• Enter daily no-show information and prepare the daily patient appointment list

• Monitor inpatient and outpatient appointment activity for assigned areas

• Ensure required encounter forms are completed to obtain appropriate workload credit

• Verify and update demographics and insurance information using insurance card buffer (ICB)

• Perform basic eligibility work and generate the EARR (Encounter Action Required Report) daily

• Coordinate with care team members to support interdisciplinary coordinated care delivery

• Review clinic utilization using reports such as EARR, clinic cancellation/specialty consult reports

• Use tools/reports including CTM, recall delinquency reports, secure messages, VeTEXT, VAR, and SAIL/HEDIS metrics

• Support team workflows for patient flow, follow-up care, overbooking control, and provider availability

Requirements

• U.S. citizenship

• Selective Service registration (for eligible males)

• Proficiency in spoken and written English

• Subject to background/security investigation

• Complete required onboarding and pre-employment steps; identification requirements apply

• Seasonal influenza vaccination participation required

• Ability to meet VA trial period requirements (1–2 years)

• Six months clerical/office/customer service/administrative experience OR one year above high school OR an equivalent experience/education combination

• One year of experience equivalent to GS-5 grade level (including relevant scheduling, no-show entry, appointment monitoring, demographics/insurance updates, and eligibility-based appointment type determination)

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days annual paid time off per year (annual leave, sick leave, paid federal holidays)

• Parental leave: up to 12 weeks paid parental leave after 12 months

• Child care subsidy may be available after 60 days for eligible full-time employees

• Retirement: federal pension (5 years vesting) and federal 401K with up to 5% contributions

• Insurance: health/vision/dental/term life/long-term care benefits

• Comprehensive federal employee benefits (eligibility depends on position type)