Advanced Medical Support Assistant

Quick Facts

Role: Advanced Medical Support Assistant (AMSA)

Schedule: Monday through Friday, 7:30am–4:00pm or 8:00am–4:30pm

Telework: Not available

Pay/Benefits: Competitive salary with regular salary increases, paid time off (37–50 days/year), federal retirement (pension + 401K match), and federal insurance benefits including health, vision, dental, term life, and long-term care. Eligibility-based parental leave and childcare subsidy may also apply.

Description

The Advanced Medical Support Assistant (AMSA) provides administrative support to help ensure smooth outpatient appointment management for Veterans and to support the Patient Aligned Care Team (PACT). You serve as a liaison between patients, nursing and medical staff, outside agencies, community providers, and VA Health Care Systems within an assigned area. The role focuses on coordinating appointments, communications, and follow-up to support clinic operations and access to care.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults
• Enter no-show information
• Monitor appointment requests from multiple electronic sources
• Participate in team huddles and team meetings to plan patient care
• Set priorities and deadlines; adjust work flow and sequencing to meet team and patient needs
• Monitor pre-appointment requirements (e.g., X-Ray, Lab Work) to ensure patient readiness
• Perform administrative follow-up actions
• Evaluate patient information and clinic schedule lists to determine whether patients are vested
• Educate providers about shared patients and bring shared-care cases to provider attention
• Develop and maintain effective communication with patients, interdisciplinary teams, VA Medical Centers, and other agencies
• Assist with inpatient-to-outpatient discharge communications
• Communicate with non-VA medical facilities by fax
• Facilitate and process secure messaging with patients and the care team
• Develop and manage tracking systems for follow-up care (e.g., consults, tests)
• Review clinic utilization using reports (e.g., Clinic Utilization Statistical Summary) and help ensure clinic setup is monitored and adjusted as needed

Requirements

• U.S. citizenship
• Selective Service registration (for males born after 12/31/1959)
• Proficiency in written and spoken English
• Subject to background/security investigation
• Complete online onboarding and pre-employment requirements (including acceptable I-9 documentation)
• Pass pre-employment physical evaluation
• Seasonal influenza vaccination program participation is required
• Complete all application requirements listed in the announcement
• Must be willing to serve a 1–2 year trial period as a condition of employment
• Education: high school diploma, GED equivalency, or equivalent/proficiency certificate (higher education may qualify)
• Experience for Advanced MSA (GS-6): 1 year of creditable experience equivalent to the next lower grade (GS-5)
• Demonstrate required KSAs in the application package (include specifics)

Benefits

• 37–50 days of annual paid time off per year (annual leave, sick leave, and federal holidays)
• Up to 12 weeks of paid parental leave after 12 months of employment
• Childcare subsidy eligibility after 60 days for full-time employees meeting income criteria
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions by VA
• Federal health/vision/dental/term life/long-term care insurance options
• Competitive salary and regular salary increases; potential for a higher step rate based on qualifications