VP, Head of PMO (Commerce Hub & MCGS)

Quick Facts

• Role: VP, Head of PMO (Commerce Hub & MCGS)
• Focus: End-to-end program management office for Commerce Hub and Mastercard Gateway Services integration
• Scope: Multi-region, multi-workstream program across NAMR, EMEA, LATAM, and APAC

Description

The Vice President, Head of PMO leads the end-to-end program management office for Commerce Hub (CH) and the Mastercard Gateway Services (MCGS) integration. This leader orchestrates a complex program that unifies gateway, switch, and settlement capabilities into a single global platform, delivering a faster and differentiated client experience. The role owns governance, a drop-based delivery roadmap, triple-constraint management (scope, schedule, cost), and an executive reporting rhythm.

Role Description & Responsibilities

• Own the program governance model, including Global and Regional Steering Committees (SteerCos) with clear decision rights and escalation paths
• Lead the program operating rhythm with standardized executive reporting templates across regions
• Drive PTAC governance for cross-team dependency and duplication review, roadmap sign-off, and stage-gating into build
• Embed PDLC discipline with clear gates across intake, prioritization, alignment, build, and launch stages
• Act as the single source of truth for program status, decisions, owners, and follow-through
• Own the drop-based delivery roadmap and go-live readiness across regions
• Manage scope, schedule, and cost constraints; protect delivery commitments and resolve trade-offs transparently
• Maintain visibility into critical path, dependencies, gaps, and delivery risk; drive mitigation and compensatory actions
• Oversee resourcing and hiring status across Product and Technology to address delivery staffing gaps
• Lead MCGS integration delivery and coordinate joint workstreams and milestones with Mastercard
• Manage network-partner cadence and ensure compliance/certification requirements are reflected in delivery gates
• Prepare and deliver executive communications (SteerCo decks, monthly business reviews, milestone and status narratives)
• Distill multi-region program status into clear decisions, risks, and asks for executives and partners
• Facilitate cross-functional workshops and planning events (e.g., drop kick-offs and architecture/backend workshops)
• Partner with Finance on business case, financial targets, and investment controls; track spend vs plan
• Establish program KPIs, RAG status, and operating-health metrics; report against milestones and commitments
• Own the program-level RAID log and drive proactive risk management
• Apply Six Sigma/Lean continuous improvement to streamline governance and improve delivery predictability
• Drive adoption of AI-enabled program-management and reporting practices
• Build and lead a high-performing global PMO; coach and mentor future program leaders

Requirements

• 14+ years of experience in program/project management, product delivery, or transformation within payments, fintech, financial services, or technology
• 8+ years of progressive leadership experience running large, complex, multi-region programs and global teams
• Strong fintech and payments knowledge (acquiring, gateways, switch/processing, settlement, VAS, network ecosystems such as Mastercard/Visa)
• Proven mastery of triple-constraint management (scope, schedule, cost) at enterprise scale
• Deep experience with PDLC and PTAC-style governance, stage-gating, and operating rhythms (SteerCos, MBRs, milestone reviews)
• Hands-on expertise with program tooling (Clarity, Jira, Confluence)
• PMP certification (or equivalent) and Six Sigma / Lean process-excellence credentials
• Proven executive communications and decision-driving presence across distributed stakeholders
• Strong background in Product Strategy, Product Portfolio, and roadmap planning
• Advanced PowerPoint and Excel skills
• Bachelor’s degree required

Benefits

• Annual incentive opportunity for eligible associates (may include a mix of cash bonus and equity awards)