Senior/Staff Technical Program Manager (Process and Tools)

Quick Facts

• Role: Senior/Staff Technical Program Manager (Process and Tools) for the PMO Processes & Tools group

Description

The PMO Processes & Tools Senior Program Manager owns end-to-end definition and rollout of new PMO processes and tools (or improvements to existing ones). The role includes managing process and tool lifecycles, acting as the main point of contact across PMO, IT, and engineering/operations, and serving as a subject matter expert for core PMO tools. You will also leverage AI tools to build applications and dashboards and identify opportunities to embed AI agents to reduce user burden and provide new insights.

Responsibilities

• Own PMO Processes and Tools end-to-end: requirements gathering, process definition and documentation, tool configuration, integration into the broader process/tool ecosystem, user training, rollout, enforcement, and retirement when needed

• Leverage AI: accelerate day-to-day work and build applications and dashboards supporting PMO processes

• Embed AI agents opportunities: identify and realize ways to reduce the burden on users or provide new insights

• Stakeholder management: serve as primary point of contact between PMO, IT, and engineering/operations to align objectives and maintain shared understanding of requirements

• Tool expertise & support: act as subject matter expert for core PMO tools (e.g., Jira, Confluence, Structure, Rich Filters), develop best practices, and create user documentation

• Planning, reporting & communication: establish project plans, track milestone progress, identify and manage issues and risks, and provide clear status updates to leadership and stakeholders

Requirements

• Bachelor’s degree, preferably in a technology-related field

• 10+ years of professional experience; 5+ years in technical project or program management with a focus on systems and tools implementation

• Experience across both waterfall and agile product development lifecycles

• Experience with enterprise-level project management software such as Jira, Confluence, Structure, or similar platforms

• Familiarity with configuring automations within PM tools and leveraging AI tools (e.g., Gemini, Claude) to develop processes, training content, dashboards, and apps

• Comfortable with ambiguity; can own multiple processes/tools/stakeholder groups and shift priorities as needed

• Excellent communication and interpersonal skills; ability to influence senior stakeholders and drive consensus

• Strong analytical and problem-solving skills; translate business needs into technical requirements and elegant solutions

Benefits

Not specified in the provided posting.