Strategic Partner Program Manager, Key Partners

Quick Facts

• Role: Strategic Partner Program Manager (Key Partners)

• Team/Area: Operations

Description

This is a ring-fenced, hands-on role supporting two major global systems integrator partners as the single point of contact for their partner program requests. You bridge Partner Sales Managers/Account Managers with Program Operations and the partners’ operational stakeholders to resolve issues and drive operational change. You will also guide end-to-end program execution, including onboarding, contracting, eligibility for benefits, demo environment provisioning, legal/contracting requirements, and funding exception approvals.

Responsibilities

• Act as first point of contact for partner program requests from designated partners and take load off PAMs and leaders

• Answer partner calls and Slack messages, understand issues, and drive internal resolution

• Serve as an escalation point for Operational Specialists executing requests

• Work directly with partners’ operational stakeholders

• Keep Partner Sales and PAMs/PSMs aligned and ensure requests are submitted correctly

• Operate as an “assistant PAM” between operations and the field

• Participate in regular cadence meetings with partner leadership and PAMs

• Guide partners and internal teams through program execution details, including onboarding and contracting for sub-entities, benefits eligibility, demo environment provisioning, legal/contracting requirements, and funding eligibility

• Recommend and manage approvals for exceptions to written program benefits

• Support referral fee processes and communicate with partners

• Help internal sales teams use program funds correctly to maximize return

• Provide actionable recommendations to the Programs team on unique needs of dedicated partners

• Feed back ground-level insights into program design (custom benefits/incentives)

• Maintain a current view of what is in/out/prioritized as deals change daily and support end-to-end orchestration across the Catalyst support model

Requirements

• 6 to 8 years of experience

• Directly stakeholder-facing with ability to lead discussions with stakeholders at all levels

• Polished/senior presence to represent the company brand to partner leadership and deliver external enablement

• Strong working knowledge of partner programs and the sales business

• Ability to handle escalations via phone comfortably; partners insist on calls and escalate quickly

• Skilled at turning findings into clear recommendations

• Experience collaborating across Partner Sales, Programs, and Operations and managing competing priorities

• Contracting, eligibility, and benefits process experience is a plus

Benefits

• Benefits and resources to support work-life balance

• AI agents to accelerate impact

• Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program