Partner Program Manager

Quick Facts

• Role: Partner Program Manager (remote)

Description

As the operational backbone of a global partner program, you will manage daily Partner Operations & Commercial Systems workflows. You will clear partner support queues, review partner applications, process deal registrations and co-selling feeds, and respond to inquiries from an unmanaged partner desk—while maintaining accurate partner data across CRM and PRM platforms.

Responsibilities

• Ticket & Queue Management: Clear daily Zendesk and CRM queues for partner applications, support inquiries, and directory listings

• Deal Registration & Lead Routing: Manually review, verify, and route inbound deal registrations and co-selling feeds with strict adherence to turnaround SLAs

• Data Hygiene & Maintenance: Execute day-to-day administration and data-entry tasks to keep records accurate in systems such as Salesforce and Airtable

• Process Execution & Incremental Improvement: Execute existing manual workflows precisely and quickly; flag bottlenecks and propose automation ideas

• PRM Experience: Work with Partner Relationship Management (PRM) platforms (e.g., Implanter) and account mapping utilities (e.g., Crossbeam)

• Ecosystem Understanding: Support standard channel models (Resell, Referral, ISV, SI) and partner support inquiries

Requirements

• Hands-on experience maintaining accurate data across CRM and PRM systems

• Strong execution skills with the ability to clear issues and resolve tickets efficiently in a heads-down environment

• Familiarity with PRM platforms (e.g., Implanter) and account mapping utilities (e.g., Crossbeam)

• Knowledge of standard partner channel models (Resell, Referral, ISV, SI) and partner support inquiries

Benefits

• Competitive pay

• Generous time off

• Parental and wellness leave

• Healthcare

• Retirement savings program

• Paid sick time, paid personal time off, and paid parental leave

Additional Notes

• Remote role; not eligible for CA, CT, NJ, NY, PA, WA

• Estimated travel: approximately <XX%> for in-person team/customer connection