Workplace Experience Lead (Office Lead)

Quick Facts

• Role: Workplace Experience Lead (Office Lead)

• Location: New York (SoHo), fully in-office (5 days/week)

Description

You will own the day-to-day workplace experience for the SoHo office—keeping operations running smoothly, maintaining white-glove standards, and driving initiatives that elevate employee experience, optimize costs, and scale office infrastructure as the company grows.

You’ll serve as the hub and culture driver, manage workplace logistics and vendors, partner on space and landlord relations, and support premium events and VIP visitors.

Responsibilities

• Hub & Culture Driver: main point of contact for the office, welcome guests, lead onboarding, and boost culture through food/beverage programs, social rituals, and office perks.

• Daily Operations & Vendors: manage cleaning, maintenance, security, and shipping; own vendor relationships including contract negotiations and performance management.

• Space & Landlord Relations: partner with building management; manage space planning, floor plans, and seating charts for a growing team.

• Events & VIP Visitors: coordinate logistics for events (e.g., AI hackathons, offsites, all-hands) with a high-touch, premium experience for executives and clients.

• Onboarding & Internal Comms: partner with People Ops to improve local onboarding (tours, swag), manage office communications, and maintain SOPs and workplace documentation.

Requirements

• Based in New York with full-time presence (5 days a week) acting as a visible host and culture champion.

• Proven track record shaping an exceptional, hospitality-driven workplace environment in high-visibility settings.

• Exceptional interpersonal and communication skills for ambassador-level engagement across clients, candidates, senior executives, and legal partners.

• Proactive, human-centered problem-solving to anticipate needs, remove friction, and introduce modern workplace rituals/processes.

• Passion for community building with hands-on experience running internal events and negotiating with vendors for premium outcomes.

• Experience curating a seamless physical workspace in partnership with building management and premium vendors.

Benefits

• Innovative culture with autonomy to shape local culture and scale a critical AI hub.

• Growth paths and learning & development with an annual discretionary stipend.

• Social travel: annual discretionary stipend to meet colleagues.

• Annual team offsite in a new location.

• Monthly co-working stipend if not near a main hub.