Company Operations Lead

Quick Facts

• Role: Company Operations Lead (remote; London or New York preferred)

Description

Own the operating infrastructure and planning cadence that enables a fast-scaling, remote-first organization to keep moving as it grows. Build and maintain systems of record, governance, and knowledge management, and lead internal AI enablement and agentification for teams across the company. Define an operations center of excellence and embed best practices through strategic generalist operators.

Responsibilities

• Operating cadence: Run planning and alignment cycles, including OKR planning, workforce planning, and headcount planning.

• Operating system: Build and maintain infrastructure layers such as systems of record, org taxonomy, governance, and knowledge management for effective information flow.

• AI enablement & agentification: Provide tools, access, and knowledge for AI work; manage internal AI enablement framework, rollout of tools, identify automation/agent opportunities, and grow adoption through learning programs; coordinate with Security, IT, and Automations to ensure safe and correct builds.

• Operations Centre of Excellence: Define operational excellence, make it repeatable, embed embedded operators inside other functions, establish best practices, up-skill teams, and hand off cleanly.

Requirements

• Proven experience building and leading Strategy & Operations or BizOps in a high-growth technology company, ideally through a meaningful scaling inflection (Series B–D or equivalent).

• Track record of standing up functions and systems from scratch and handing them off.

• Structured problem-solving background (e.g., strategy consulting, BizOps or Chief of Staff with strategic scope, or an operator role combining systems-building and executive influence).

• Strong AI and tooling fluency; push the organization on what’s possible with AI enablement.

• Exceptional stakeholder management; earn trust quickly with founders and leads in a flat, high-velocity environment.