Community Operations Lead

Quick Facts

• Role: Community Operations Lead

Description

Build and scale the operational infrastructure behind global community programs. Architect internal tools, automate workflows, and own program operations across application reviews, onboarding, member support, reimbursements, swag logistics, vendor coordination, and events. Partner with Revenue Operations to build community reporting data infrastructure and dashboards for ROI and conversion tracking.

Responsibilities

• Design, build, and maintain internal tooling and infrastructure for ambassador programs, student programs, and new community initiatives
• Identify operational gaps and engineer solutions (automation, platform integrations, custom workflows)
• Own operational experience across application reviews, onboarding, member support, reimbursements, swag logistics, vendor coordination, and event operations
• Partner with Revenue Operations to create data infrastructure and dashboards for community reporting and ROI/conversion tracking
• Serve as the main operational point of contact for ambassadors and internal partners to resolve issues and questions

Requirements

• Experience building databases, workflows, and automations
• Experience managing vendors, budgets, and event operations globally
• Onsite role: must be able to work in person at the San Francisco office

Benefits

• Annual salary range: $144,000–$175,000 USD (level and base salary determined case-by-case)
• Equity
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short- and long-term disability insurance
• Life insurance
• Various discounts and perks