EFTI Operations Manager

Quick Facts

• Role: EFTI Operations Manager

• Focus: End-to-end learning operations and operational excellence for functional training programs

Description

The EFTI Operations Manager leads all training operations for the Equinox Fitness Training Institute (EFTI), owning the operational backbone of functional learning across data, registration, scheduling, attendance, curriculums, and continuing education. The role partners with Personal Training leadership and manages educator schedules and learning communications across multiple programs and business lines. The manager drives process optimization, reporting standards, and cross-functional coordination to deliver consistent training quality and measurable impact.

Responsibilities

• Lead end-to-end EFTI learning operations: registration, scheduling, attendance, curriculum deployment, certification tracking, and continuing education

• Optimize and standardize workflows through process improvement and automation to enhance efficiency and learner experience

• Define reporting standards, user permissions, and learning records to ensure operational accuracy and organizational compliance

• Partner with Personal Training leadership to support professional development for 2,500+ coaches across training pathways

• Extend learning operations capabilities to Spa, Pilates, and Group Fitness with consistent educational standards

• Build project plans with timelines, milestones, deliverables, and accountability

• Plan and coordinate Educator deployment across markets to meet training demand

• Develop and refine EFTI communications strategy with a consistent cadence across coaches, educators, managers, and senior leadership

• Oversee communications for program launches and continuing education opportunities

• Champion continuous improvement, accountability, and service excellence

Requirements

• Bachelor’s degree (Master’s preferred) in Learning/Training and Development, Organizational Psychology, or Human Resources

• 5–7 years professional experience in an operational role (fitness/health/wellness, education, or hospitality) leading programs/processes/teams

• Systems management experience with proactive optimization; LMS administration preferred

• Proven ability to manage large-scale registration, scheduling, and attendance across multiple stakeholders

• Strong written communication skills and experience owning recurring communications cadence

• Project management skills and strong attention to detail

• Collaboration skills across organizational levels and regional locations

• Ability to identify operational issues, align with senior leadership on solutions, and implement changes

• Ability to organize, prioritize, meet deadlines, and work autonomously

• Desire for a hands-on, fast-paced entrepreneurial environment; passion for the fitness/health/wellness industry

• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Google suite (Drive, Forms, Sites)

• Must have a legal right to work in the United States

Benefits

• Competitive salary ($80K–$100K)

• Benefits and industry-leading commission opportunities for club employees

• Complimentary club membership

• Perks and incentives across Personal Training, Pilates, Spa, and Shop