Billing Operations Manager

Quick Facts

• Role: Billing Operations Manager (Billing Operations Specialist)

• Focus: Enterprise billing lifecycle, revenue integrity, and process automation

Description

Own the full billing lifecycle for enterprise accounts, translating closed-won deals into correctly configured subscriptions and resolving discrepancies before customers notice. Manage provisioning, mid-cycle subscription changes, offboarding and final invoicing/credits, and run periodic audits to ensure billing matches contracted terms. Build and improve processes and tooling (including automation/guardrails) to prevent revenue leakage and configuration drift.

Responsibilities

• Provisioning: map closed-won deals from Salesforce into subscription configurations in billing platforms (e.g., Stripe), including pricing plan, billing interval, contract start date, trials, and discounts

• Reconciliation: reconcile executed order forms vs. provisioning requests; partner with Sales and Legal to close gaps

• Automation: work with Engineering to identify automation opportunities and implement guardrails for faster, more accurate provisioning

• Subscription & account management: process mid-cycle changes (upgrades/downgrades, seat changes, plan switches) and manage renewal mechanics

• Offboarding: close subscriptions, issue final invoices/credits, and prevent residual billing

• Invoice discrepancy resolution: investigate and resolve incorrect amounts, missing credits, and misapplied discounts

• Revenue integrity: run periodic subscription audits to detect ghost subscriptions, duplicate customers, and orphaned invoices; surface pricing/config anomalies

• Close support: reconcile billing platforms with Finance records to support month-end and quarter-end close

Requirements

• 2–5 years in billing operations, revenue operations, finance operations, or a similar role supporting B2B/enterprise customers

• Hands-on experience with subscription billing platforms (ideally Stripe Billing; also Chargebee, Zuora, Recurly)

• Experience converting closed-won deals/order forms into correct billing configurations (pricing plan, start date, trial, discounts)

• Strong attention to detail and a proven track record of catching discrepancies before customers

• Ability to read contracts/order forms and spot provisioning gaps

• Experience reconciling billing data to finance records and supporting month-end/quarter-end close

• Comfort working with Salesforce (or another CRM) as the source of truth for deals

• Clear written communication and ability to collaborate across Sales, Customer Success, Finance, Legal, and Engineering

• Ability to work in ambiguity and manage high volumes of accounts

Benefits

• Annual discretionary learning & development stipend

• Annual discretionary travel stipend to meet colleagues

• Annual team offsite

• Monthly co-working stipend if not near a main hub