ServiceNow Architect

Quick Facts

• Role: ServiceNow Architect
• Focus: Designing and implementing scalable ServiceNow solutions across multiple modules
• Location requirement: Residing in Poland

Description

Contribute to delivering client solutions across Europe and the United States by designing and evolving scalable ServiceNow capabilities. You will work across modules such as ITSM, ITOM, ITAM, HRSD, SecOps, and SPM, defining architectural approaches and supporting delivery with documentation and stakeholder collaboration.

Responsibilities

• Design and implement solutions on the ServiceNow platform tailored to client needs
• Support creation of technical offers and project estimations
• Define optimal technological and architectural solutions
• Identify, predict, and report technical risks in projects
• Prepare documentation and presentations, including functional designs, technical specifications, and integration documentation
• Collaborate with stakeholders to deliver effective and scalable solutions
• Support definition and development of ServiceNow service strategy

Requirements

• Minimum 5 years of ServiceNow implementation experience
• At least 2 years of experience in a ServiceNow Architect role
• Very good understanding of ServiceNow platform architecture and products
• Hands-on experience with at least three different ServiceNow modules
• Experience consulting on ITSM tools implementation
• Knowledge of other ITSM/BPM tools
• Familiarity with project methodologies such as PMP, PRINCE2, or Agile
• Strong understanding of ITIL principles
• English fluency (written and spoken)
• Strong communication skills with technical and non-technical stakeholders
• Well-developed analytical, interpersonal, and presentation skills
• Residing in Poland

Benefits

• Opportunity to work on diverse projects and shape modern IT service management environments