Student Volunteer - ServiceNow Support and IT Operations

Quick Facts

• Unpaid student volunteer position (Spring 2027)
• Focus: ServiceNow application support and IT operations
• Schedule: 8–20 hours per week for at least 90 days

Description

Help make an impact while you learn through a program-based project that supports real federal missions. This Spring 2027 opportunity provides hands-on experience with IT service management and enterprise application support by assisting with the ServiceNow application. You’ll work with IT professionals while building technical, analytical, communication, and problem-solving skills.

Responsibilities

• Assist with ServiceNow application testing and troubleshooting; document issues and help research solutions
• Contribute to documentation and knowledge management (user guides, SOPs, and knowledge base articles)
• Help generate ServiceNow reports, dashboards, and performance metrics for service delivery monitoring and process improvement
• Support basic ServiceNow user inquiries; assist with training materials, presentations, and instructional resources
• Identify opportunities to streamline IT workflows and improve efficiency using ServiceNow
• Support IT project activities including research, documentation, coordination, and tracking; become familiar with project lifecycle and change/configuration control processes

Requirements

• U.S. citizen
• At least 16 years old
• Enrolled at least half-time in an accredited educational institution and in good academic standing
• Continue enrollment for the duration of the volunteer service
• Commit to 8–20 hours per week for a minimum of 90 days (or more based on eligibility)
• Submit proof of current enrollment (transcript) with the application
• Obtain the necessary security/investigation level required for the role
• Not telework eligible; must report to the physical office location as required

Benefits

• Transit benefits may be available
• Unpaid volunteer role with no federal employee benefits (no leave accrual; not eligible for noncompetitive conversion)