ServiceNow Consultant (ITSM/Enterprise Workflows)

Quick Facts

• Role: ServiceNow Consultant (ITSM/Enterprise Workflows)

Description

Work closely with business and technical stakeholders to translate requirements into ServiceNow platform solutions. Configure, extend, and optimize ServiceNow modules, participate in implementation and enhancement projects, and support ongoing platform operations. Create and maintain technical and process documentation while assisting end users.

Responsibilities

• Configure, customize, and enhance ServiceNow applications and modules
• Analyze business needs and propose platform-based solutions
• Participate in ServiceNow implementation, rollout, and optimization projects
• Support day-to-day platform operations and assist end users
• Collaborate with functional and technical teams to deliver high-quality improvements
• Create and maintain technical and process documentation

Requirements

• At least 3–4 years of hands-on experience with the ServiceNow platform
• ServiceNow System Administrator certification
• Experience across multiple ServiceNow domains (e.g., ITSM, Asset Management, Service Catalog, CMDB, Request Fulfillment, or similar core areas)
• Understanding integrations, databases, and web service technologies (REST, SOAP, SAML, OAuth)
• Strong analytical mindset and ability to adapt to changing requirements
• Excellent English communication skills (C1) with comfort working with both business and technical stakeholders

Benefits

• Private medical care with additional packages (e.g., dental, senior care, oncology)
• Life insurance and 40+ options on a benefits platform (e.g., Netflix, Spotify, sports card)
• Access to 70+ training tracks with certification opportunities
• Hybrid working model with home office equipment package after onboarding