Senior IT Project Manager (ServiceNow)

Quick Facts

• Role: Senior IT Project Manager (ServiceNow), side project

• Work mode: Fully remote

• Start: First half of November 2026

• Engagement: ~240 hours over 5 months (10–12 hours/week)

• Contract: B2B

• Rate: 130–160 PLN/h

Description

You will represent the client in a ServiceNow implementation delivered by an external vendor. The project is already underway, with clear goals and a plan in place—you're expected to take the helm from day one and own the project and your time.

Responsibilities

• Act as the main point of contact between business stakeholders, the external vendor, and the internal IT team

• Plan and steer the project based on the vendor’s roadmap, ensuring progress without delays

• Review and accept delivered functionality on the client side

• Oversee testing, go-live, and the transition into everyday use

• Keep budget, scope, timeline, and quality under control and measure progress against agreed goals

• Report progress, risks, and escalations to senior management

• Translate technical information from the vendor into business language

Requirements

• Senior experience as an IT Project Manager, ideally in projects delivered with an external vendor

• ServiceNow experience is required (user-level minimum); deeper knowledge such as CSM is a plus

• Proven end-to-end leadership of implementations: planning and testing through go-live and stabilization

• Fluent English

• Independence and proactivity

• Concise communication with senior management

• Ability to plan and manage your own time within a defined budget

Benefits

• International project with real impact on business processes

• Full autonomy over the project and your working time

• Direct contact with senior decision makers

• Flexible remote engagement that can run alongside your current work