IT Performance & KPI Reporting Manager

Quick Facts

• Role: IT Performance & KPI Reporting Manager (KPI Reporting & Maturity Reassessment + Service Owner Engagement)

• Work model: Primarily remote (B2B contract)

• Domain: Insurance transformation programs

Description

Coordinate KPI reporting, IT performance measurement, and executive-level transparency across multiple concurrent workstreams. Support maturity assessments and continuous improvement, and drive stakeholder alignment across business and delivery teams through scalable measurement and reporting frameworks.

Responsibilities

• Coordinate progress across multiple parallel workstreams

• Manage KPI reporting and performance measurement

• Create and maintain measurement and reporting frameworks

• Support maturity assessments and continuous improvement actions

• Prepare executive-level reports, status updates, and presentations

• Coordinate stakeholder relationships across business, IT, and delivery teams

• Support rollout planning and execution activities

• Ensure effective communication and cross-stakeholder alignment

Requirements

• Strong experience in the insurance industry

• Documented experience with DevSecOps initiatives, change management, and performance management

• Practical experience in AI-enabled delivery environments (ideally including Claude)

• Strong stakeholder management and communication between business and technology

• Experience working in complex, international transformation programs

• Ability to drive execution, transparency, and cross-functional alignment

• Execution-oriented, structured, and proactive mindset

• Strong analytical and reporting capabilities

• Ability to operate in fast-paced transformation environments

• Excellent organizational and coordination skills

• Fluent English (spoken and written)

Benefits

• Stable B2B contract

• Primarily remote work

• Key role in strategic transformation for a major insurance institution

• International environment with professionals from Spain, Italy, and Poland