Program Manager

Quick Facts

• Role: Program Manager (6-month engagement)
• Languages: Upper-intermediate English and German

Description

Manage an end-to-end transformation program with a focus on governance, rollout and scale-up readiness, dependency and critical-path management, stabilization, and KPI/performance tracking. Act as the single source of truth and central coordinator across business, operations, product, IT/gateway, network development, OEMs, insurers, and management. Provide weekly status and decision cadence, including executive-level reporting of risks, dependencies, and escalations.

Responsibilities

• Programme governance: build and maintain an integrated end-to-end plan; define/track milestones, deliverables, owners, and dependencies; track plan vs actual with weekly RAG status and decision cadence; own overall status as single source of truth.
• Rollout and scale-up: ensure readiness for OEM/insurer rollouts (regional readiness, E2E process/SOP); define and monitor go/no-go criteria; synchronize repair-shop onboarding, train-the-trainer training, product releases, and insurer integrations; steer rollout, hypercare, and handover to business-as-usual.
• Dependency and critical-path management: distinguish must-haves for next rollout vs later items; identify technical deliverables blocking volume; make dependencies between OEM, insurer, gateway, operations, and network visible; surface resource/prioritization conflicts risking dates.
• Product and process stabilisation: create transparency on incidents/defects/workarounds (age, resolution time, root causes, owners); drive root-cause resolution of recurring issues; prevent manual workarounds replacing technical fixes; track reduction of lead time and touchpoints.
• KPI and performance management: build/consolidate KPI framework (volume actual vs forecast, open cases, process deviations, manual touchpoints); measure lead times across checkpoints; manage incidents/defects by count/age/resolution time; track repair-shop activation/usage and readiness.
• Resource and prioritisation management: spot bottlenecks early; steer prioritisation within the program; make prioritisation needs vs other initiatives visible with facts; escalate decisions in time.
• Stakeholder and management engagement: central coordinator between all stakeholders; management reporting covering status, changes since last report, risks, dependencies, decisions, and escalations.

Requirements

• Very strong end-to-end program management
• Experience managing complex, cross-functional transformation/IT programs
• Technical understanding to challenge dependencies and deliverables
• Rigorous management of tasks, risks, dependencies, and decisions
• Proven track record in rollout and scale-up programs
• Stakeholder management up to executive level
• Strong analytical skills and KPI-driven mindset
• Ability to translate between business, operations, and IT
• Strong delivery focus with consistent follow-up
• Upper-intermediate English and German speaking

Benefits

6-month engagement.