Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (Specialty Call Center)

• Work schedule: Monday–Friday, 7:30am–4:00pm

• Telework/virtual: Not available

Description

The Advanced Medical Support Assistant provides specialized administrative judgment and supports access to care across multiple clinics and community resources within an interdisciplinary coordinated care delivery model. The role coordinates appointment utilization, manages follow-up care (consults/tests), processes secure patient messaging through MyHealtheVet, and supports transitions between inpatient and outpatient settings. It also prepares patient/PCP paperwork, coordinates medical records for co-managed patients, and enters/monitors information in the electronic record.

Responsibilities

• Recommend changes to clinic procedures based on current administrative guidelines

• Use advanced patient systems to support multiple clinics

• Coordinate with care teams to review appointment availability and adjust schedules as needed

• Communicate with patients, interdisciplinary teams, VA medical centers, and external agencies (including inpatient-to-outpatient discharge communications)

• Prepare correspondence for normal lab results

• Manage follow-up care system (consults, tests, etc.)

• Process secure messaging via MyHealtheVet and coordinate with the care team

• Participate in team huddles/meetings to plan, problem-solve, and follow up with patient care

• Identify incomplete encounters and communicate findings to providers

• Prepare veteran and/or PCP paperwork; coordinate information exchange and obtain medical records for co-managed patients

• Manage appointment scheduling including RTCs, consults, VeText, AudioCare, etc.

• Enter information into the electronic record; monitor pre-appointment information and requirements

Benefits

A career with the U.S. government provides a comprehensive benefits package; eligibility depends on the type of position and other factors.