Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (MSA)

• Schedule: Monday–Friday, 8:00am–4:30pm

Description

Provide advanced administrative and patient-support services in an interdisciplinary coordinated care delivery model. You will handle scheduling and rescheduling, monitor electronic wait lists, prepare clinic visits, maintain patient charts and administrative records, and verify demographics and insurance. You will also coordinate secure messaging (MyHealthyVet), manage consult metrics, and communicate with clinicians and patients to support access to care.

Responsibilities

• Schedule/cancel/reschedule patient appointments and consults

• Enter and track no-show information

• Monitor electronic wait lists and clinic appointment availability

• Prepare for clinic visits

• Maintain medical charts and administrative records

• Obtain medical information from patients and coordinate related patient-care actions

• Ensure encounter forms are completed for workload credit

• Verify and update demographics and insurance information

• Monitor interdisciplinary team setup (including consult category of care) and adjust as needed

• Reinforce the plan of care and self-help solutions with the care team

• Manage consult metrics to validate accuracy and resolve issues

• Participate in team problem-solving meetings and provide input on operational procedures

• Support communications during inpatient-to-outpatient discharge; coordinate with non-VA facilities

• Monitor pre-appointment information/requirements to ensure readiness

• Enter appropriate information into the electronic record and resolve issues

Requirements

• U.S. citizen

• Proficient in written and spoken English

• Complete all application steps, including an online assessment

• Subject to background/security investigation requirements

• High school diploma or equivalent

• For GS-6: 1 year of experience equivalent to GS-5 (or meet VA grandfathering provisions for current VHA MSAs)

Benefits

Comprehensive federal employee benefits package (eligibility depends on position type).