Transportation Assistant

Quick Facts

• Role: Transportation Assistant

• Focus: Veteran Transportation Services (VTS) scheduling, tracking, reporting, and consult processing support

Description

The Transportation Assistant supports Veteran Transportation Services by assisting with consult management, appointment and admissions scheduling, and daily data collection and tracking. The role performs basic data analysis, generates reports, reviews documents for omissions/inconsistencies, enters information into automated tracking systems, and coordinates consult processing flow to reduce patient waits. Work includes using VA electronic systems for internal consultation tracking and quality-monitoring support.

Responsibilities

• Assist with consult management, appointment scheduling, and admissions scheduling

• Collect, compile, and track VTS data and statistical information

• Perform basic analysis and generate reports

• Review sampling plans, permit applications, and other data collection forms for completeness and accuracy

• Aggregate incoming data from multiple sources

• Verify DSS extracts and ensure captured workload is correct

• Maintain program-specific data tracking (milestones, progress reports, trends, performance measures, compliance strategies)

• Coordinate practices that decrease patient waits and delays across specialty areas

• Plan consult processing flow for timely delivery of consultation services

• Use VISTA, CPRS, or SharePoint consult/request tracking systems

• Use quality monitors to support seamless care and proper use of electronic records in internal consultation processes

• Coordinate with transportation services/providers (e.g., EMS, VTN, DAV, VFW)

Requirements

• U.S. citizen

• Subject to required pre-employment urinalysis drug screening (if in a testing designated position)

• Selective Service registration for applicable males

• Subject to background/security investigation

• Meet specialized experience requirement: 1 year of specialized experience equivalent to at least GS-05

• Knowledge and ability to use VISTA, CPRS, and Microsoft Word, Excel, PowerPoint

Benefits

Comprehensive federal employee benefits package; eligibility depends on position type and status.