Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant

• Focus: Scheduling and administrative support for primary care clinic operations

Description

Provide scheduling and administrative support for primary care clinic visits by interpreting and verifying provider orders in line with VHA national scheduling guidelines. Manage patient appointments and consults, electronic wait lists, encounter forms, and patient demographics/insurance updates. Process emergency and non-emergency transfers, and handle basic eligibility, co-pay, and preauthorization requirements for coverage.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults

• Enter no-show information

• Monitor the electronic wait list

• Prepare for clinic visits

• Monitor inpatient and outpatient appointments within assigned responsibility areas

• Ensure encounter forms are completed to obtain workload credit

• Verify and update demographics and insurance information

• Process emergency and non-emergency transfers to other VA facilities or private hospitals

• Perform basic eligibility, co-pay, and preauthorization requirements for coverage

Requirements

• U.S. citizenship

• Complete all required hiring steps, including an online assessment

• Selective Service registration required for eligible males

• Proficient in written and spoken English

• Subject to background/security investigation

• High school diploma (or GED/proficiency certificate)

• Demonstrate required KSAs: professional communication; navigation of office automation and scheduling/insurance/scanning/phone/fax tools; knowledge of basic and diagnosis-related medical terminology; recording patient messages and interpreting physician follow-up requests; operating computerized systems to enter/modify/retrieve sensitive medical and patient identifying information (PII)

Benefits

• Comprehensive federal benefits package for employees and their families (eligibility depends on position type)

• Whole Health system of care approach within VA Midwest Health Care Network

• Emphasis on personalized health plans, healing relationships, healing environments, and connection back to the Veteran’s community