Program Support Assistant

Quick Facts

• Role: Program Support Assistant

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

Description

The Program Support Assistant provides administrative and management support for a Medical Administration Service Specialty Unit covering Beneficiary Travel, Patient Funds, and Decedents Affairs. The role supports planning and operational initiatives, performs accounting support, monitors program funds, maintains paper and electronic records, and coordinates administrative issues. The assistant also reviews correspondence and serves as a liaison between internal services and external parties such as funeral homes.

Responsibilities

• Coordinate administrative issues supporting healthcare operations and initiatives

• Provide input and support for planning, organizational development, implementation of new technology, and administrative matters

• Independently perform accounting duties involving the Beneficiary Travel program (BTSSS) and Patient Funds program (VPFS)

• Monitor and utilize fund control activity for all aspects of the Beneficiary Travel program

• Review correspondence to provide or obtain general information

• Open and distribute incoming mail and perform administrative support functions essential to operational management of MAS

• Serve as a liaison between services, funeral homes, and other offices

• Develop and maintain paper and electronic record systems; track follow-up actions

• Other duties as assigned

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Selective Service registration required for males born after 12/31/1959

• Subject to background/security investigation

• Complete online onboarding; provide acceptable identification documents

• Seasonal influenza vaccination program participation required for VA Health Care Personnel

• Complete a 1-year probationary period (employment may be terminated without written certification that continued employment advances the public interest)

Qualifications

• Specialized experience: 1 year of specialized experience equivalent to at least GS-5, typically including collecting/compiling/tracking data and information; processing documents and reports; establishing/updating/maintaining office files and records; performing automation duties using word processing, spreadsheets, electronic mail, desktop publishing, calendar, database and/or graphics; and answering telephones, referring visitors, and providing information

• No educational substitution at this grade level

Benefits

A career with the U.S. government provides a comprehensive benefits package. Eligibility depends on position type and whether the role is full-time, part-time, or intermittent.