Office Automation Assistant

Quick Facts

• Role: Office automation and administrative support assistant for a centralized scheduling call center

• Focus: High-volume inbound calls, client support, scheduling, records/files, and office/travel/training administration

Description

Support office clerical and administrative tasks across Fleet and Family Support Center programs, including managing incoming calls/visitors, routing requests, and assisting clients with program procedures and referrals. Handle routine and non-routine administrative work such as appointment scheduling, minutes, document production using word processing/desktop publishing, and maintaining SOPs and subject-matter files. Ensure confidentiality, maintain logs and correspondence records, and coordinate travel/training and building maintenance request tracking.

Responsibilities

• Screen and direct inbound callers and visitors; provide routine information and schedule routine appointments

• Maintain documents, records, referral information, and files; support FOIA request-related record research

• Schedule meetings and appointments; record, type, and distribute minutes

• Produce a variety of documents, reports, spreadsheets, briefs, and tables using office automation tools

• Maintain SOPs and subject-matter files; manage logs and ensure properly signed required documents

• Assist with confidentiality and handling of personnel/client information and files

• Compose and format non-technical correspondence; assemble information for reports and briefings

• Coordinate travel and training: track documents, process TAD travel accounting data, submit vouchers/reports

• Serve as TWMS training coordinator and prepare monthly reports for pending training requirements

• Track and finalize building maintenance work requests; maintain service logs

• Use a personal computer to type from rough/revised drafts following Navy correspondence guidance

Requirements

• Must provide proof of U.S. citizenship or U.S. National

• Must pass E-Verify; resolve discrepancies

• Must meet federal suitability requirements, including background investigation and maintaining a Secret Security Clearance (T3)

• Non-critical sensitive position requiring access to IT systems and/or PII

• Maintain a current state driver’s license; travel may be required (up to 20%)

Benefits

Review our benefits