Key Account Manager (ICT Services)

Quick Facts

• Role: Key Account Manager for ICT services and ICT projects

Description

You will manage assigned key customers and build long-term partnership relationships. You will be the primary point of contact throughout ICT service delivery and ICT project execution, coordinating internal teams and external suppliers, communicating progress, and contributing to customer documentation, reports, and overviews. You will also focus on service quality and customer satisfaction and identify development and business opportunities with existing customers.

Responsibilities

• Maintain and grow long-term relationships with assigned key customers
• Act as the main customer contact during ICT service provision and ICT project delivery
• Coordinate collaboration between internal teams and external vendors involved in customer engagements
• Provide proactive updates to customers on service and project progress
• Prepare customer-related materials, documentation, and summaries
• Identify growth and business opportunities with existing customers
• Collaborate with project managers and service managers on delivery and evaluation of ICT projects/services
• Ensure quality of services and customer satisfaction

Requirements

• Representative, credible communication and behavior (including in online settings)
• Ability to explain information clearly to customers
• Ability to negotiate across teams and find solutions in a non-confrontational way
• Customer-oriented mindset with a results focus
• Reliability, independence, responsibility, and strong organizational skills
• Ability to work with both textual and numeric materials

Benefits

• Individual salary review
• 30 days off (25 vacation days + 5 health days)
• Pension contribution or life insurance contribution
• Contributions for vaccinations, public transport (MHD), and dental hygiene
• Cafeteria benefits for leisure activities (vacation/sport/culture)
• Referral bonuses for recommending new colleagues
• Home office and flexible working hours
• Catering in the company building (canteen, company shop)
• Training, development courses, and language courses
• MultiSport card
• Company IT equipment
• Option of a mobile phone or transferring your number to a company operator with advantages for family members
• Work with interesting technologies and a team of colleagues
• Company events (sports day, BBQ, memorable afternoons, bowling, Christmas party)