Technical Account Manager

Quick Facts

• Role: Technical Account Manager

Description

Lead enterprise platform rollouts across multiple customer departments, managing parallel implementation streams with end-to-end project planning, milestones, and resource requirements. Coordinate customer onboarding (technical setup, process discovery and mapping, user training, and knowledge transfer), establish KPIs and success metrics, mitigate implementation risks, and provide status updates to executive stakeholders. Enable customer adoption through scalable training programs and materials, maintain a use case repository, and act as the primary point of contact for technical and operational issues during implementation.

Responsibilities

• Manage enterprise-wide platform rollouts and parallel implementation workstreams
• Coordinate onboarding activities: technical setup, discovery/mapping, training, knowledge transfer
• Define and track KPIs/success metrics; deliver regular executive status updates
• Identify and mitigate implementation risks
• Develop training programs to drive self-sufficiency and adoption
• Build and maintain a use case repository to measure success and support expansion
• Serve as primary technical/operational issue contact during implementation
• Facilitate cross-functional collaboration and stakeholder engagement

Requirements

• Strong experience leading enterprise technology implementations
• Proven ability to lead customer onboarding, training, and change management at scale
• Program management expertise across parallel workstreams, dependencies, and executive stakeholders
• Technical knowledge of modern cloud/software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs)
• Demonstrated experience with discovery processes and process mapping frameworks
• Excellent communication and documentation skills for both technical and non-technical audiences
• Spanish and English proficiency (additional European languages preferred)
• Ability to travel up to 25% of the time

Benefits

• Opportunity to work on Agentic Process Automation for enterprise AI deployment and transformation of critical business processes