IT Key Account Manager

Quick Facts

• Role: IT Key Account Manager

Description

You will manage existing customers, build long-term business relationships, and uncover new opportunities for IT services and solutions. The role includes regular customer communication to identify needs, coordinate delivery with consultants and project managers, and monitor service quality and customer satisfaction. You will also lead sales meetings and customer visits across the Czech Republic.

Responsibilities

• Care for existing customers and develop long-term commercial relationships
• Grow collaboration, search for new business opportunities, and acquire new customers
• Communicate regularly with customers to understand needs and propose suitable IT solutions
• Coordinate collaboration among customers, consultants, and project managers
• Monitor service quality, track customer satisfaction, and help resolve issues
• Conduct business negotiations and in-person customer meetings across the Czech Republic

Requirements

• Experience in sales or account management for corporate customers, ideally in IT or retail
• Business mindset and ability to recognize new opportunities
• Excellent communication and negotiation skills
• Ability to build relationships and communicate with stakeholders at different levels
• Independence, organizational skills, and ability to follow through
• Orientation in IT and interest in enterprise information systems
• Ability to find solutions even in challenging situations
• Driving license category B and willingness to travel to customers

Benefits

• Independent and responsible work with impact on customer relationship development
• Collaboration with experienced colleagues from sales and technical teams
• Sales and performance bonuses
• Home office option and office support in Ostrava
• Meal allowance/Cafeteria/Multisport
• Friendly Czech IT company culture (informal “you” communication)