Technical Account Manager

Quick Facts

• Role: Technical Account Manager (TAM)

• Focus: IT operations, SLA service delivery, client communication, and team coordination

• Work model: Hybrid/remote possible; based primarily in Prague and surrounding area

Description

You will connect technical expertise with the ability to organize and lead day-to-day work. As a Technical Account Manager, you manage a major client (or several smaller clients), supervise IT infrastructure and related IT activities, ensure SLA fulfillment and service quality, and drive continuous improvements. You will also mentor your technical team and provide regular and ad hoc reporting.

Responsibilities

• Manage a major client or several smaller clients and ensure fulfillment of contractual service activities

• Oversee and coordinate IT infrastructure administration and other IT operations

• Collect client feedback and propose process improvements

• Ensure efficient task execution and quality of services

• Develop the technical capabilities of the team; mentor and train colleagues

• Communicate with internal teams and clients; collaborate with other departments

• Provide regular reporting and ad hoc reporting

Requirements

• Education: high school (maturita) or university degree, ideally IT/technical

• 3+ years of L2-level IT operations experience

• 1+ year coordinating a team or leading people

• Strong advantage: experience overseeing SLA contractual performance

• Strong advantage: project management experience in public administration

• General knowledge of hardware, servers, cloud, LAN/WAN networking, and TCP/IP

• Knowledge of common desktop applications

• Overview of the ICT market, hardware/software, telecommunications, internet, and IT security

• Project management knowledge; ITIL principles are a plus

• Fluent Czech and communicative English

• Clean criminal record

• Category B driver’s license

Benefits

• Stable employment in a Czech company with long-term growth

• Access to the latest technologies and IT trends

• Pleasant work environment, own workstation, and friendly team; emphasis on work-life balance

• Option to work from home and flexible working hours

• Space for your own ideas; support for process optimization and automation (including AI agents)

• Personal growth through training and self-education

• ISO-based processes with smooth, efficient execution

• Start date: immediately or upon agreement