IT Service Technician (m/f/d)

Quick Facts

• Role: IT Service Technician (Second-Level Support, Client Team)

• Focus: client environment IT operations, incident troubleshooting, and service request handling

Description

You support IT users at assigned external locations and subsidiaries under a support contract as part of Second-Level Support. You ensure day-to-day operations in the client environment, analyze and resolve operational incidents, and act as a service-oriented point of contact. You handle problem reports and service questions both remotely and on-site.

Responsibilities

• Support IT users at external locations and subsidiaries for all IT requests within the support contract (Second-Level Support / Client Team)

• Ensure operational service in the client environment

• Analyze and fix incidents in operational operations

• Serve as a competent, service-oriented contact in Second-Level Support

• Support remotely and on-site

• Process and resolve issue reports and service requests

Requirements

• Completed training in Fachinformatiker/in Systemintegration, Informatikkauffrau/-mann, or Kauffrau/Kaufmann for Digitalisierungsmanagement

• Structured, reliable, and deadline-focused working style with friendly, goal-oriented communication

• Reliability, engagement, readiness to work, and independent onboarding to new topics

• Solid knowledge of Microsoft operating systems, Microsoft Office, networking technology, and hardware environments

• Ideally experience with automated software distribution (e.g., Matrix42/empirium) and ticket systems

• Occasional willingness for weekend work and occasional business travel

• Very good German and English skills (written and spoken)

Benefits

• Competitive pay according to the IG Metall collective agreement

• Secure employer

• 30 days of vacation

• Christmas and vacation pay

• Childcare (Kita) subsidy

• Development opportunities

• Employee parking

• Bike leasing

• Fitness and health offers

• Company pension plan

• Canteen

• Flexible flexitime (sliding time)

• Subsidy for the Germany ticket

• Company doctor

• Corporate benefits