IT Service Technician (Second-Level Support)

Quick Facts

• Role: IT Service Technician (Second-Level Support)

• Focus: Client-environment operations, incident resolution, and service requests (remote and on-site)

Description

Provide second-level IT support to employees and IT users at external sites and subsidiaries covered by support contracts. Ensure stable operations in the client environment by analyzing and resolving incidents and service questions, acting as a service-oriented point of contact. Support both remotely and on-site.

Responsibilities

• Support employees and IT users for all IT requests in second-level support (Client Team)

• Ensure operational uptime in the client environment

• Analyze and fix incidents in the operational area

• Act as a competent, service-oriented contact person in second-level support

• Support remotely and on-site

• Handle and resolve problem reports and service questions

Requirements

• Completed vocational training as IT specialist (system integration), IT professional for digitalization management, or equivalent

• Systematic, structured, and deadline-resilient working approach; friendly and targeted communication

• Reliability, commitment, readiness to work, and ability to independently learn new topics

• Solid knowledge of Microsoft operating systems, Microsoft Office, networking, and hardware environments

• Ideally: experience with automated software deployment (e.g., Matrix42/empirium) and ticketing systems

• Occasional willingness for weekend work and occasional business travel

• Very good German and English skills (written and spoken)

Benefits

• Attractive pay according to IG Metall collective agreement

• 30 days of vacation

• Christmas and vacation pay

• Childcare (Kita) allowance

• Development opportunities

• Employee parking

• Bike leasing

• Fitness and health offers

• Company pension scheme

• Canteen

• Flexible core hours / flexible flextime

• Subsidy for the Deutschlandticket

• Company doctor and corporate benefits