IT Service Technician (Second-Level Support)

Quick Facts

IT Service Technician (Second-Level Support) supporting employees in the client environment.

Description

You will provide second-level IT support to employees by analyzing and resolving operational issues. The role includes remote and on-site assistance to ensure stable client operations and handle problem reports and service questions. Work focuses on Microsoft systems, networking, and hardware.

Responsibilities

• Support employees in second-level support (client team) for IT requests
• Ensure operational uptime in the client environment
• Analyze and fix incidents in the operational area
• Act as a competent, service-oriented contact in second-level support
• Provide support remotely and on-site
• Process and resolve problem reports and service questions

Requirements

• Completed training as an IT specialist in system integration, IT business management, or digitalization management
• Systematic, structured, and deadline-oriented working approach; friendly and goal-oriented communication
• Reliability, commitment, readiness to act, and independent onboarding into new topics
• Solid knowledge of Microsoft operating systems, Microsoft Office, networking technology, and hardware environment
• Ideally experience with automated software distribution (e.g., Matrix42/empirium) and ticketing systems
• Willingness for weekend work and occasional business travel
• Very good German and English skills in speaking and writing

Benefits

• Secure job
• Attractive pay according to IG Metall collective agreement
• 30 days of vacation
• Opportunities for development
• Kita allowance
• Christmas and vacation pay
• Fitness offerings
• Flexible flex-time arrangements