IT Support Technician (Onsite)

Quick Facts

• Role: IT Support Technician (Onsite)

• Location: Rheinfelden

• Start: 2027

Description

Provide personal onsite IT support to end users and handle hardware and software issue analysis and resolution. Manage Active Directory user accounts, access rights, and security settings, and process, document, and escalate incidents for 2nd-level support. Support network device troubleshooting, PC/peripheral setup, and IMAC activities (Install/Move/Add/Change), plus implementation of security requirements and administrative procedures during workplace moves.

Responsibilities

• Perform personal onsite IT support for end users

• Analyze and resolve hardware and software problems

• Repair and replace faulty hardware components

• Administer user accounts, access permissions, and security settings in Active Directory

• Handle, document, and escalate incidents within 2nd-level support

• Analyze and resolve issues with network devices

• Coordinate with external service providers and technical contacts

• Support planning, installation, and commissioning of PCs, peripherals, and network-based systems

• Set up security requirements and execute administrative procedures for workplace moves

• Install, configure, and test hardware under IMAC processes (Install, Move, Add, Change)

• Document all changes, actions, and solutions

• Support the IT support team and assist customer employees with IT problems

Requirements

• Fluent German and English (spoken and written)

• At least 2 years of onsite support experience (or comparable education plus relevant experience)

• Solid knowledge of Microsoft Office 365

• Experience administering Active Directory, user accounts, and permissions

• Good basic knowledge of networks and network components

• Ability to independently analyze and resolve hardware problems

• ITIL v3 Foundation certification (preferred)

• Microsoft OS or Microsoft Office certifications (beneficial)

• Strong teamwork and analytical thinking

• Open, positive, and resilient personality

• High service orientation and strong customer awareness

• Excellent interpersonal and communication skills

• High adaptability to an evolving IT landscape

• Willingness to continuously learn and adopt new technologies

• Independent, structured, and result-oriented working style

Benefits

• Vacation and Christmas pay

• 30 days annual vacation

• Individual onboarding

• Diverse training and further education opportunities

• Regular working hours with trust-based working time

• Access to an AI hub and global network for AI innovations

• Structured career and development paths

• Corporate benefits platform

• Employee referral program with bonuses