IT Field Service Technician

Quick Facts

• Role: IT Field Service Technician (m/w/d)
• Focus: Customer-facing technical services, client/endpoints, networking, and hybrid cloud integration

Description

You will perform complex technical service assignments for customers and internal locations. The work includes installing and configuring client systems, peripherals, network components, and local IT infrastructure, as well as supporting rollouts, migrations, and modernization toward cloud and hybrid-cloud architectures. You will troubleshoot hardware, software, and network issues in 2nd-level support and carry out preventive maintenance and system checks.

Responsibilities

• Lead technical service deployments at customer and company sites
• Install, configure, and put into operation client systems, peripherals, network components, and local IT infrastructure
• Integrate existing environments into modern cloud and hybrid-cloud architectures; support rollouts, migrations, and infrastructure modernization
• Analyze and resolve complex hardware, software, and network incidents in 2nd-level support; perform technical system checks and preventive maintenance
• Collaborate with Cloud Engineers, Network Engineers, and the Service Desk to develop durable solutions
• Document technical solutions, changes, and standards; contribute to continuous process and service-quality improvement

Requirements

• Completed training or degree in IT / computer science or comparable qualification
• Multi-year experience in technical IT service, field service, systems engineering, or IT support (preferred)
• Experience with client-management and endpoint-management solutions
• Good knowledge of LAN/WLAN, TCP/IP, DNS, DHCP, and VPN
• Experience with network components from different manufacturers (preferred)
• Basic understanding of cloud platforms such as Microsoft Azure and hybrid IT architectures
• First experience with IT service management (e.g., ITIL) is ideal
• Analytical, independent, solution-oriented working style
• Clear and reliable communication and professional appearance with customers and partners
• Willingness to travel and Class B driver’s license

Benefits

• Familiar team with flat hierarchies
• Good public transport connections and parking options
• International group benefits with personal proximity and local focus
• Free drinks and snacks
• Deutschlandticket
• Childcare support
• E-Gym Wellpass
• BusinessBike
• Monthly Givve credit card
• Employee events, vouchers, and discounts